mwc19 Privacy Policy

mwc19 collects personal data from players in the course of providing its online casino and sports betting services. We collect only the information that is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect include the following:

1.1 Registration & Identity Data

When you create a mwc19 account, we collect the information you provide during the registration process, including:

• Full legal name;
• Date of birth (to verify the 18+ age requirement);
• Email address;
• Mobile phone number (used for account verification and OTP authentication);
• Preferred payment method;
• Username and encrypted password.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) and anti-money laundering (AML) obligations, mwc19 may request the following documents and information from players at any point during their account lifetime:

• Government-issued photo identification (National Identity Card, passport, or driving licence);
• Proof of address (utility bill, bank statement, or similar document dated within 3 months);
• Proof of payment method ownership (screenshot of bKash/Nagad/bank account showing your registered name);
• Source of funds declaration (for high-value transactions or as required by our compliance team).

1.3 Financial Transaction Data

When you make a deposit or withdrawal on mwc19, we collect transaction records including the payment method used, transaction amount in BDT, transaction date and time, and the transaction reference number provided by your payment provider (bKash, Nagad, Rocket, Upay, or bank). We do not store full payment credentials such as mobile banking PINs or full bank account numbers.

1.4 Gaming Activity Data

mwc19 maintains records of your gaming activity on the platform. This includes bet history, game sessions, stake amounts in BDT, game outcomes, bonus redemptions, and wagering progress. This data is used to manage your account, resolve disputes, and identify patterns that may indicate problem gambling in line with our responsible gaming commitments.

1.5 Technical & Device Data

When you access mwc19 through a web browser or mobile device, we automatically collect certain technical information, including:

• IP address and approximate geolocation (country and city level);
• Browser type and version;
• Device type, operating system, and screen resolution;
• Session timestamps and duration;
• Pages viewed and navigation paths within the platform.

This technical data is collected via server logs and cookies (see the Cookies section below) and is used primarily for security, fraud prevention, and platform performance optimisation.

1.6 Communications Data

If you contact mwc19 customer support via email, live chat, or any other channel, we retain records of those communications, including the content of messages, timestamps, and the nature of the query or complaint. These records are used to resolve your query, improve our support quality, and maintain accountability.

mwc19 uses the personal data we collect for specific, clearly defined purposes. We do not process personal data in ways that are incompatible with those purposes. The primary uses of your data are as follows:

Marketing Communications

mwc19 may send you promotional emails or SMS messages about bonuses, new games, seasonal promotions (including BPL season, IPL, Eid, and Pohela Boishakh offers), and platform updates — but only if you have opted in to receive such communications during registration or through your account settings. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting [email protected] or updating your notification preferences within your account dashboard. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Automated Decision-Making

mwc19 uses automated systems to detect fraudulent account activity, identify potential bonus abuse, and flag suspicious transaction patterns for review by our compliance team. These automated processes may result in temporary account restrictions pending manual review. If your account is restricted as a result of an automated flag, you have the right to request a manual review by contacting [email protected].

mwc19 does not sell, rent, or trade your personal data. We share your information only with the categories of third parties described below, and only to the extent necessary to deliver our services, comply with legal obligations, or protect the security of the platform.

Game Technology Providers

To deliver casino games and sports betting markets on the mwc19 platform, we work with certified game studios and technology providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive limited technical data (such as session tokens and stake values) necessary to operate their games within the mwc19 environment. They are contractually prohibited from using this data for any purpose other than delivering the requested gaming service.

Payment Processing Partners

When you make a deposit or withdrawal, mwc19 shares the transaction details necessary to process your payment with the relevant payment service provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank. These providers process only the data required to execute the specific transaction and are subject to their own privacy and security standards as regulated financial institutions in Bangladesh.

Identity Verification Services

mwc19 may use third-party identity verification services to assist with KYC document authentication. Where such services are used, they are engaged under strict data processing agreements that limit their use of your data to the specific verification task requested by mwc19.

Legal and Regulatory Disclosure

mwc19 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where we are required to do so by applicable law, court order, or in response to a lawful request. We may also disclose data where we believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity, or to protect the rights and safety of mwc19 and its players.

mwc19 uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session secure, and to gather anonymous analytical data about how the platform is used. This section explains what cookies we use and how you can manage them.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to remember certain information about your session, preferences, and activity. Cookies cannot execute code or carry viruses; they are simply data files.

Types of Cookies Used by mwc19

Cookies We Do Not Use

mwc19 does not use third-party advertising cookies, social media tracking pixels, or behavioural profiling cookies. We do not participate in cross-site tracking networks. Your browsing activity outside of mwc19.app is not monitored or collected by mwc19.

Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, restrict specific types of cookies, or clear all stored cookies. Please note that blocking strictly necessary cookies will prevent you from logging in to your mwc19 account and using core platform features. Instructions for managing cookies in popular browsers (Chrome, Firefox, Edge, Safari) are available in each browser's help documentation.

mwc19 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, and to resolve any outstanding disputes or claims. The table below outlines the standard retention periods applied to different categories of data.

Upon expiry of the applicable retention period, personal data is either securely and permanently deleted from mwc19's systems or irreversibly anonymised so that it can no longer be linked to any individual. Anonymised, aggregated data (for example, platform-wide statistical reporting) may be retained indefinitely as it no longer constitutes personal data.

As a registered player on mwc19, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact mwc19 at [email protected] with the subject line "Data Rights Request" and specify the right you wish to exercise. We will respond to all data rights requests within 30 days of receipt.

Please note that some rights are subject to limitations. For example, we cannot erase data that we are legally required to retain, and we cannot provide data portability for data that is not technically held in a structured format. Where a right cannot be exercised in full, mwc19 will explain the limitation and the steps we are able to take instead.

mwc19 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and mwc19 servers;
• Data encryption at rest for sensitive data categories including identity documents, payment records, and account credentials;
• Password hashing using industry-standard cryptographic algorithms — mwc19 does not store plaintext passwords;
• OTP two-factor authentication (2FA) available to all registered players for account login;
• Access control — personal data is accessible only to mwc19 personnel and authorised third parties who have a legitimate need for access, and only to the minimum extent necessary for their role;
• Regular security audits and vulnerability assessments of the mwc19 platform and its infrastructure;
• Intrusion detection systems that monitor for suspicious access patterns in real time;
• Secure data centre infrastructure with physical access controls and environmental protections.

Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, mwc19 will notify affected players without undue delay and in accordance with applicable data protection requirements. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures mwc19 is taking to address it. mwc19 maintains an incident response plan that is reviewed and tested on a regular basis.

Your Role in Security

While mwc19 takes all reasonable steps to protect your data, you also play a role in keeping your account secure. We strongly recommend that you use a unique, strong password for your mwc19 account that you do not reuse on other websites, enable OTP two-factor authentication, log out of your account when using shared devices, and contact [email protected] immediately if you suspect your account has been accessed without your authorisation.

mwc19 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform operations. When material changes are made to this Policy, we will notify registered players by posting the updated Policy on the mwc19 platform with a revised effective date, and where appropriate, by sending a notification to the email address registered on your account.

We encourage you to review this Privacy Policy periodically to stay informed about how mwc19 protects your personal data. Your continued use of the mwc19 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to the updated terms.

Minor changes — such as clarifications of existing language, corrections of typographical errors, or updates to contact information — may be made without specific notification. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way mwc19 processes your personal data, please contact our support team using the details below. All privacy-related enquiries will be handled promptly and in confidence.

For complaints that are not resolved to your satisfaction by mwc19's support team, you may escalate the matter to mwc19's compliance team by including "Formal Privacy Escalation" in the subject line of your follow-up email. The compliance team will review escalated privacy complaints and issue a written response within 14 business days.